We don’t offer in-person appointments at the moment, but you can take advantage of our 48-hour return window to try items at home and return them if the fit isn’t right.
Do you re-stock sold or unavailable pieces?
Each listing is unique and 1-of-1. In some cases, we may be able to source a similar piece.
Can I rent pieces?
No, we do not offer rentals.
Will a designer dustbag or hanger be included?
If a dustbag is included with an item, it will be noted in the item description.
Can I remove the tamper-evident tag during the fitting period?
No. Removing or damaging the tag voids eligibility for return.
Do you work with stylists?
Yes. To apply to work with us as a stylist, please complete the form in the ‘Stylist’ tab.
Do you offer customer rewards?
A customer rewards program is launching soon - stay tuned.
Do you buy or accept items on consignment?
We’d love to review the vintage designer pieces you’re interested in selling. Please email us at info@reallist.com with photos of each item, along with a brief condition report.
Can I change or cancel my order after placing it?
Depending on your order status, changes may be possible. Please contact us ASAP at info@reallist.com for order update requests.
How is sizing determined?
Garment sizing is listed under the ‘MEASUREMENTS & MATERIALS’ dropdown on each product page. When available, the size is noted, along with detailed measurements for the item. Some pieces include a measurement range to account for natural stretch and fit, though this does not guarantee fit. Because sizing standards have changed over the years, we recommend relying on the listed measurements rather than the marked size before completing your purchase.
Are your pieces authentic?
Yes. All items sold by RealList are guaranteed 100% authentic
Can I request additional photos of labels or tags?
All photos on each product page show the exact item available for purchase. For additional images, please email us at info@reallist.com.
SHIPPING & DELIVERY
Do you ship internationally?
Yes. We offer international shipping. Please note, buyers are responsible for all customs duties, taxes, and import fees. Items abandoned at customs due to non-payment of these fees are not eligible for refund.
What if my item arrives damaged?
All orders are photographed prior to shipping. Keep original packaging and label if damage occurs in transit. Contact info@reallist.com immediately.
How fast will my order ship?
Orders ship within 1–2 business days. Shipping times vary depending on the method chosen at checkout.
Can you overnight a piece to me?
Please email us at info@reallist.com for overnight shipping availability.
RETURNS & EXCHANGES
What is your return policy?
Full-price domestic orders are eligible for return within 48 hours of delivery. Items must be unworn, in original condition, and include all tags. Please note, the buyer is responsible for delivery and return shipping costs.
Can I return Final Sale items?
No. Sale items are not eligible for return or exchange.
How do I get a return label?
Return labels will be sent via email upon approval of your return request.
PAYMENTS & TAXES
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, Shop Pay Installments, and RealList gift cards.
When will my card be charged?
Your card is authorized at checkout but only charged once your order is shipped.
Will I be charged tax?
Sales tax is only applied to orders shipped within California.
STYLIST FAQs
Do you offer pulls for fittings?
Yes, we offer stylist pulls exclusively for purchase to select stylists. To apply to work with us as a stylist, please complete the form in the ‘Stylist’ tab.
What is required to start a pull?
A valid ID, credit card on file, signed liability contract, and payment of any pull fees. Contact info@reallist.com to apply.
How long can I keep pulled pieces?
Items pulled must be returned within 7 days. Late returns incur fees; pulls held for over a month will be treated as purchased.
What if I damage a pulled item?
The stylist listed on the liability contract is responsible for any damage to items while they are out. Pieces that are returned damaged, show signs of wear, or have been photographed for non-internal purposes will be considered sold. In these cases, the purchase price will be charged to your card on file.
